Careers for Students

Careers for Students

Customer Service Representative

Business Name

RBC Aerostructures

Job Location

Westminster, South Carolina
United States

Job Description

To maintain the highest level of customer service  with our customers. A CSR must have excellent communication skills and will need to interact with customers, our Field Sales Representatives, Product Management and with various departments within the facility. CSR is responsible for fulfilling  customers' needs with respect to order entry, order statuses and handling any issues arising in the process.


Accurate data entry and electronic filing of orders and other customer service documents

Review purchase orders for accuracy via our contract review process

Maintain and reconcile customer orders which will help to avoid returns

Keep abreast of order status and provide customers with status updates including past due orders and provide Open Orders Report (OOR)

Submit invoices and assist accounting with unresolved customer payments

Communicate and submit Return Material Authorizations through RMA process

Must be aware of our Quality Objectives and Policies

Must have, or learn, a certain level of product knowledge to help support customers

Must be able to access and navigate customer portals

Desired/Required Skills

General knowledge of how customer service works within a manufacturing environment

MS Office skills (Word, Excel, Outlook)

AS400 computer skills a plus

Must be detail oriented and follow issues through to completion

Must have excellent communication skills (both verbal and written)

Ability to troubleshoot

Ability to keep customers satisfied while maintaining company guidelines


High School Diploma or GED Required

Associates degree a plus

1-3 years Customer Service Experience in manufacturing environment

Salary Type

Per Hour

How to Apply

Apply online at


Upcoming Events

Updated: July 2, 2024 - CARES, CRRSAA, ARP & SSARPView the CARES Act, CRRSA & ARP Information and Covid-19 Guidance