Customer Service Representative
RBC Aerostructures
Westminster, South Carolina
United States
To maintain the highest level of customer service with our customers. A CSR must have excellent communication skills and will need to interact with customers, our Field Sales Representatives, Product Management and with various departments within the facility. CSR is responsible for fulfilling customers' needs with respect to order entry, order statuses and handling any issues arising in the process.
RESPONSIBILITIES
Accurate data entry and electronic filing of orders and other customer service documents
Review purchase orders for accuracy via our contract review process
Maintain and reconcile customer orders which will help to avoid returns
Keep abreast of order status and provide customers with status updates including past due orders and provide Open Orders Report (OOR)
Submit invoices and assist accounting with unresolved customer payments
Communicate and submit Return Material Authorizations through RMA process
Must be aware of our Quality Objectives and Policies
Must have, or learn, a certain level of product knowledge to help support customers
Must be able to access and navigate customer portals
General knowledge of how customer service works within a manufacturing environment
MS Office skills (Word, Excel, Outlook)
AS400 computer skills a plus
Must be detail oriented and follow issues through to completion
Must have excellent communication skills (both verbal and written)
Ability to troubleshoot
Ability to keep customers satisfied while maintaining company guidelines
High School Diploma or GED Required
Associates degree a plus
1-3 years Customer Service Experience in manufacturing environment
Per Hour
Apply online at https://recruiting.ultipro.com/ROL1001RBCAI/JobBoard/323503a8-be53-4e45-a425-31ab5d011434/OpportunityDetail?opportunityId=d5e14347-2b8e-4964-8aed-d7c725789bae