Job Title: Clinical Program Navigator
Business Name: MedLink
Job Location: Colbert, Georgia
Closing Date:
Job Description:
Under the general supervision of the Director of Clinical Services, Quality and Risk Management promotes patient care coordination for MedLink Health Center(s) by initiating referrals, scheduling appointments, communicating with insurance companies, answering patient calls and inquires and facilitating appropriate communication between providers, specialty providers, and patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following):
· Manages referral inbox, follow up box and closes the referral loop for HIV and HCV linkage to care.
· Assists with coordination of care by initiating referral orders sending requested documents, orders, or records for patient to requesting provider
· Schedules appointments for patients and/or sends documentation for scheduling as necessary.
· Reviews appointment information; date, time, location and provider name with patient
· Answers all telephone calls promptly in a polite and professional manner
· Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
· Completes insurance verifications or prior authorizations as necessary to assist patient with referral process.
· Documents complete information in referral log for follow-up tracking.
· Routinely follows-up with patients and/or referral source to confirm patient has completed appointment and ensure consult notes have been received from referral source. Notifies supervisor of any difficulties in obtaining consult notes or results.
· Communicates with provider any gaps in patient care including follow-up, missed appointments, declined appointments, etc.
· Maintains accurate and confidential patient records following HIPPA guidelines and regulations
· Works with Chronic Care Management staff to refer patients as needed
· Participate in team and staff meetings as required or requested
· Other duties as assigned
Desired/Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In addition to Required Education & Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
· Medical Assistant Certification with at least one year of experience/exposure to medical records. In lieu of a degree or certification, at least 2 years of referral, insurance verification, or medical office work experience.
· Strong verbal and written communication skills
· Strong computer skills with Microsoft Excel experience preferred
· Extremely dedicated in providing outstanding customer/patient service
· Excellent organizational skills and attention to detail
Salary: {Salary:18} / Per Hour
Hours: Full Time
How to Apply:
Apply online at https://www.applicantpro.com/openings/medlinkga/jobs/2901604/GA-Georgia/Colbert/Clinical-Program-Navigator
To learn about other positions listed with North Georgia Technical College, students may find links to additional job openings at https://northgatech.edu//student-affairs/career-services/services-students/
For other job search or resume assistance, contact Career Services by email at emily.sullens@northgatech.edu
or call Emily Sullens, Career Services Specialist, at 706-754-7728 from 7:30 am 6:00 pm, Monday through Thursday.
This institution is an equal opportunity provider and employer.
As set forth in the student catalog, North Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For complaints or information, contact Vinson Burdette, VP of Student Affairs (706- 754-7711, Title VI, IX, II), or Kay Carroll, special services contact (706-754-7828, Sec. 504/Title I/ADA) at 1500 HWY 197 N, Clarkesville, GA 30523. This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov. 9/14/16