Job Title: Quality Assurance Auditor
Business Name: First Franklin Financial
Job Location: Toccoa, Georgia
Closing Date:
Job Description:
The Quality Assurance Auditor serves as the primary contact for all customer experience reporting and complaint handling activities related to 1st Franklin’s products and services. The QA Auditor processes complaints received from customers and other outside sources. This position ensures all customers are provided with courteous and professional customer service and that all complaints are adequately and appropriately identified, recorded, categorized, investigated, monitored, responded to, analyzed and retained.
- Conducts Post Contact with Customers
- Provide information about products and services
- Confirm knowledge and understanding of terms and condition of the loan and products purchase
- Evaluate customer satisfaction levels and gauge level of service provided at branch level
- Performs Customer Complaints Responsibilities
- Field, evaluate and resolve customer complaints forwarded to Department
- Provide prompt and courteous attention to customers
- Communicate to customer progress throughout process
- Maintain current and complete files
- Perform root cause analysis to identify the origin, underlying cause and discerning trends
- Performs Other Department Functions
- Conduct and/or direct internal investigation of compliance issues
- Serve as back-up for various Compliance functions
- Respond to Support tickets as assigned
- Report violations of compliance and regulatory guidelines to appropriate management
Desired/Required Skills:
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
- Ability to function as a team member
- Demonstrate the ability to analyze relevant information and apply individual judgement
- Demonstrate the ability to learn and maintain knowledge of ancillary projects, services, and loan terms and conditions offered
- Must be able to understand and apply laws and regulations
- Action focused with ability to organize and prioritize
- Strong communication skills (verbal / written / interpersonal)
- Ability to work with minimal supervision
- Intermediate level with MS Office Suite products and ability to learn other software
- Must possess a valid driver’s license and the ability to operate an automobile
Education/Experience:
High school diploma or equivalent
Salary: {Salary:18} / Per Hour
Hours: Full Time
How to Apply:
Apply online at https://recruiting.adp.com/srccar/public/RTI.home?c=2186907&d=1FFCExternalCareer#/
To learn about other positions listed with North Georgia Technical College, students may find links to additional job openings at https://northgatech.edu//student-affairs/career-services/services-students/
For other job search or resume assistance, contact Career Services by email at emily.sullens@northgatech.edu
or call Emily Sullens, Career Services Specialist, at 706-754-7728 from 7:30 am 6:00 pm, Monday through Thursday.
This institution is an equal opportunity provider and employer.
As set forth in the student catalog, North Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For complaints or information, contact Vinson Burdette, VP of Student Affairs (706- 754-7711, Title VI, IX, II), or Kay Carroll, special services contact (706-754-7828, Sec. 504/Title I/ADA) at 1500 HWY 197 N, Clarkesville, GA 30523. This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov. 9/14/16