Job Title: Customer Service Representative
Business Name: First Franklin Financial
Job Location: East Ellijay, Georgia
Closing Date:
Job Description:
This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The CSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
Principal Accountabilities and Key Activities
- Identifies and responds to customer needs in a timely and efficient manner
- Builds internal and external relationships
- Ensures customer confidentiality and private information is maintained
- Interviews customers and process applications, making recommendations for product and services approval
- Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
- Prepare and present assigned daily marketing offers
- Responsible for assigned collection of customer accounts
- Compiles and maintains records of all daily assigned tasks
Desired/Required Skills:
- Ability to meet current Licensing requirements of various States and Federal regulators
- Demonstrate the ability to analyze relevant information and apply individual judgment
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
- Ability to maintain confidential business and personal information
- Action and result focused
- Strong communication skills (verbal / written / interpersonal)
- Proficient with MS Office Suite products
- Must possess a valid driver's license and the ability to operate an automobile
Education/Experience:
High School Diploma or equivalent
Salary: {Salary:18} / Per Hour
Hours: Full Time
How to Apply:
Apply online at https://recruiting.adp.com/srccar/public/RTI.home?c=2186907&d=1FFCExternalCareer#/
To learn about other positions listed with North Georgia Technical College, students may find links to additional job openings at https://northgatech.edu//student-affairs/career-services/services-students/
For other job search or resume assistance, contact Career Services by email at emily.sullens@northgatech.edu
or call Emily Sullens, Career Services Specialist, at 706-754-7728 from 7:30 am 6:00 pm, Monday through Thursday.
This institution is an equal opportunity provider and employer.
As set forth in the student catalog, North Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For complaints or information, contact Vinson Burdette, VP of Student Affairs (706- 754-7711, Title VI, IX, II), or Kay Carroll, special services contact (706-754-7828, Sec. 504/Title I/ADA) at 1500 HWY 197 N, Clarkesville, GA 30523. This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov. 9/14/16