Job Title: Dealer Relationship Manager
Business Name: Clipper Petroleum
Job Location: Flowery Branch, Georgia
Closing Date:
Job Description:
The Dealer Relationship Manager plays an important role to ensure Clipper Wholesale dealers are supported so they can be a successful operator. The Dealer Relationship Manager will has play a big role to support the dealer’s execution of the fuel brands’ marketing, operations, and technology programs.
Essential Functions
Fuel Brand Compliance
• Understand all fuel brand marketing, operations, and technology programs.
• Routinely meets with the Director of Communications and Brand Relations to review sites’ branded shop scores.
• Creates tailored action plans to address any non-compliance issues.
• Communicates evaluations and improvement action plans with dealers and internal team members.
• Works with third party contractors to provide service to correct site level compliance issues.
• Coaches and counsels dealers on compliance standards and required monthly branded marketing materials.
Key Account Management
• Manage 60-70 existing dealer accounts.
• Serve as a key contact to the dealer.
• Serve as a business consultant to the dealer.
• Work with each dealer on supporting the use of the ClipperLink customer interface solution.
• Manage and review Mystery shop performance with dealers.
• Monitor contract performance and compliance.
• Manage any collections issues.
• Utilizes Clipper’s Customer Stratification solution to move customers to “Core” customer status.
• Collaborate with Business Development Managers on potential growth and doing site visits.
• Nurture relationships to renew existing contracts.
Relationship Building
• Assists Director of Communications and Brand Relations in various research, audits and special projects as needed.
• Creates and maintains clear communication channels with Wholesale and Retail teams.
• Participates in Wholesale team meetings to provide pertinent information as needed.
• Develops and maintains professional relationships with team members to accomplish common goals.
• Attends fuel brand meetings to remain educated on brand programs and standards.
• Attends Clipper sponsored dealer brand meetings throughout the year.
• Assists with implementation of dealer grand openings and customer appreciation days.
Desired/Required Skills:
• Intermediate-level computer literacy and proficiency in Microsoft Office
• Always maintain the highest professional and ethical standards and embrace the vision, goals and expectations of the company and the Wholesale department
• Great interpersonal skills
• Strong communication skills
• Ability to be a self-starter
• Ability to work in a team environment
• Has a great attention to detail
• Results orientation and focus
• Strong time management skills
• Flexibility & adaptability
Physical Demands
The physical demands described here are representative of those that must be met by a team member to
successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to use hands and fingers to handle,
feel, or operate objects, tools or controls, and reach with hands and arms. The team member is frequently required
to stand, talk and hear.
Position Type/Expected Hours of Work
This is a full-time position. You will be expected to work Monday through Friday, 8-5 PM and a minimum 45 hours
per week. Occasional evening and weekend work may be required as duties demand. You will be expected to be
available at all hours to field calls and address urgent employee issues.
Working Conditions
• Primarily (80%) in the field with 1 day/week (on average) to report to meetings in Clipper Corporate office
• Some overnights may be required
• Company vehicle
• Laptop, tablet, cell phone
Other Requirements
• A valid driver’s license and the ability to travel to stores up to 4 days per week
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education/Experience:
• High school degree or equivalent
• 1-year experience in retail or petroleum industry is preferred but not mandatory.
• Proven track record of proficiently managing multiple customer accounts and/or projects.
Salary: {Salary:18} / Per Year
Hours: Full Time
How to Apply:
Please email resume to Andi Tippens at andi@clipperpetroleum.com with the job title in the subject line
Or apply online through LinkedIn at https://www.linkedin.com/jobs/view/3804577949/
To learn about other positions listed with North Georgia Technical College, students may find links to additional job openings at https://northgatech.edu//student-affairs/career-services/services-students/
For other job search or resume assistance, contact Career Services by email at emily.sullens@northgatech.edu
or call Emily Sullens, Career Services Specialist, at 706-754-7728 from 7:30 am 6:00 pm, Monday through Thursday.
This institution is an equal opportunity provider and employer.
As set forth in the student catalog, North Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For complaints or information, contact Vinson Burdette, VP of Student Affairs (706- 754-7711, Title VI, IX, II), or Kay Carroll, special services contact (706-754-7828, Sec. 504/Title I/ADA) at 1500 HWY 197 N, Clarkesville, GA 30523. This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov. 9/14/16