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Job Title: Help Desk Technician

Business Name: City of Cornelia

Job Location: Cornelia, Georgia

Closing Date: 

Job Description: 

As a Helpdesk Technician, you will be the frontline support for all technical inquiries and issues within our organization. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software to ensure efficient and effective resolution of user problems. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

1. Provided technical support and troubleshooted hardware, software, and network-related issues.
2. Respond to support tickets, emails, and phone calls in a timely manner, ensuring SLAs are met.
3. Install, configure, and maintain computer systems, peripherals, and software applications.
4. Identify and escalate complex issues to appropriate teams or senior technicians for resolution.
5. Document all support interactions, solutions, and troubleshooting steps in the ticketing system.
6. Assist with the setup and configuration of new user accounts and equipment.
7. Educate users on basic troubleshooting techniques and best practices to minimize recurring issues.
8. Collaborate with other IT team members to continuously improve processes and procedures.
9. Stay up-to-date with the latest technologies and industry trends to enhance technical skills and knowledge.

Desired/Required Skills: 

1. Proven experience as a Helpdesk Technician or similar role.
2. Strong knowledge of Windows and/or macOS operating systems.
3. Familiarity with hardware components, peripherals, and networking concepts.
4. Proficiency in troubleshooting software applications, including Microsoft Office Suite and other common business software.
5. Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
6. Ability to prioritize and manage multiple tasks in a fast-paced environment.
7. Customer-oriented mindset with a focus on delivering high-quality support services.
8. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
9. Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.
10. Must be able to pass a criminal background check.

Education/Experience: 

Salary: {Salary:18} / Per Year

Hours: Full Time

How to Apply: 

Apply online at Help Desk Technician - City of Cornelia

To learn about other positions listed with North Georgia Technical College, students may find links to additional job openings at https://northgatech.edu//student-affairs/career-services/services-students/

For other job search or resume assistance, contact Career Services by email at emily.sullens@northgatech.edu
or call Emily Sullens, Career Services Specialist, at 706-754-7728 from 7:30 am 6:00 pm, Monday through Thursday.

This institution is an equal opportunity provider and employer.

As set forth in the student catalog, North Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For complaints or information, contact Vinson Burdette, VP of Student Affairs (706- 754-7711, Title VI, IX, II), or Kay Carroll, special services contact (706-754-7828, Sec. 504/Title I/ADA) at 1500 HWY 197 N, Clarkesville, GA 30523. This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov. 9/14/16