Help Desk Technician
Business Name
City of Cornelia
Job Location
Cornelia, Georgia
United States
Job Description
As a Helpdesk Technician, you will be the frontline support for all technical inquiries and issues within our organization. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software to ensure efficient and effective resolution of user problems. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provided technical support and troubleshooted hardware, software, and network-related issues.
- Respond to support tickets, emails, and phone calls in a timely manner, ensuring SLAs are met.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Identify and escalate complex issues to appropriate teams or senior technicians for resolution.
- Document all support interactions, solutions, and troubleshooting steps in the ticketing system.
- Assist with the setup and configuration of new user accounts and equipment.
- Educate users on basic troubleshooting techniques and best practices to minimize recurring issues.
- Collaborate with other IT team members to continuously improve processes and procedures.
- Stay up-to-date with the latest technologies and industry trends to enhance technical skills and knowledge.
Desired/Required Skills
- Proven experience as a Helpdesk Technician or similar role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with hardware components, peripherals, and networking concepts.
- Proficiency in troubleshooting software applications, including Microsoft Office Suite and other common business software.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-oriented mindset with a focus on delivering high-quality support services.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.
- Must be able to pass a criminal background check.
Salary Type
Per Year
How to Apply
Apply online at Help Desk Technician - City of Cornelia